AllyCare is a One-Stop Care for your Health Continuum

Some Of The Most Frequently Asked Questions About Us

About Ally

About Ally


Ally is a digital healthcare platform, known as HeyAlly App that cares for your health and overall well-being. Centered around you, Ally provides quality and affordable care that echoes your lifestyle and needs. Healthcare made simple with Ally!

Ally is for anyone who is keen to seek better health and wellness.

Simply download HeyAlly App available in IOS App Store and Google Play Store to sign up for an Ally account for FREE! You must be at least 16 years old to sign up for an Ally account. For children below 16 years old, you may create your child profile in your parent’s/guardian’s Ally account under More > My Family.

HeyAlly App is available in IOS App Store and Google Play Store. Simply download the HeyAlly App and sign up for an Ally account for FREE! You must be at least 16 years old to sign up for an Ally account. For children below 16 years old, you may create your child profile in your parent’s/guardian’s Ally account under More > My Family.

You must be at least 16 years old to sign up for an Ally account. For children below 16 years old, you may create your child profile in your parent’s/guardian’s Ally account under More > My Family.

Absolutely FREE! You will only be charged when you consult a healthcare professional or make a purchase on the HeyAlly App.

Sign up with Ally to enjoy the exclusive benefits:

  • Preferential consultation rates at our Ally panel clinics.
  • Locate a preferred clinic easily.
  • Earn reward points to offset future payments from our wide offerings of services and products.
  • Purchase vouchers online (i.e. vaccination, health screening vouchers and many more).
  • Book appointment with our AllyTele doctors or a preferred clinic.
  • Health news for healthy tips.

Unfortunately, Ally membership is non-transferable.

Tap onto Forgot Password on Ally’s login screen Input your registered email address and you will receive an email to reset your password.

Covering All Your Healthcare Needs

Clinic Locator

Clinic
Locator

Ensure your mobile phone GPS is turned on. Tap on Clinic Locator and enter the clinic name in the search bar. The clinic profile will be displayed if it is in our Ally panel network.

Ensure your mobile phone GPS is turned on. Tap on Clinic Locator > Show All > Sort by Nearest, you will be able to find the nearest clinics within your vicinity.

Sure! You can find their contact details in Clinic Locator.

Upon registration, simply flash your eCard on HeyAlly App to the clinic staff. After your consultation, you must make payment through PayAlly.

Yes, you need to make payment through PayAlly to enjoy the preferential rate. By using PayAlly you will also earn AllyRewards points which can be used to offset future payments from our wide offerings of services and products.

PayAlly

PayAlly

PayAlly is a secure in-app payment system where you link your Visa / Mastercard payment cards or PayLah! in HeyAlly App. It can be used from making payments at Ally panel clinics/merchants to purchasing vouchers on HeyAlly App.

We accept VISA / MasterCard payment cards and PayLah!

Yes, you may. Tap on PayAlly > Payment Methods > Add Card to change or add a payment card.

Definitely! We take confidentially very seriously. Your personal data is safe with Ally!

AllyRewards

AllyRewards

Ally rewards you by turning your transactions into rewards points and offset future payments from our wide offerings of services and products.

You will earn AllyRewards points everytime you use PayAlly as your payment mode (including both app-based payments and physical store payments).

For every $1 spend, you earn 1 point!

AllyRewards points can be used to offset future payments from our wide offerings of services and products.

Yes, all good things must come to an end. AllyRewards points earned on the same year will expire on 31 December.

Unfortunately, AllyRewards points are non-transferable.

Medical Consultations In The Comfort Of Your Home

AllyTele

AllyTele

AllyTele is a real-time video consultation with a healthcare professional where you can seek medical advice from the comfort from your home or anywhere. Medication will be delivered to you on the same day.

AllyTele is NOT suitable for children below 5 years old Child (between 5 to 16 years old) must be accompanied by an adult (parent/ during the video consultation).

You must be at least 5 years old to use AllyTele. However, child (between 5 to 16 years old) must be accompanied by an adult (parent/guardian) during the video consultation.

Do note that AllyTele is NOT suitable for children below 5 years old.

Aside from teleconsultation for common primary healthcare symptoms, you can also access to Medical Advisory, Chronic Conditions Management or Home Care Services.

AllyTele connects you via a real time video consultation to our in house doctors who are licensed to practice medicine in Singapore.

Prior to the consult, our doctor will have to verify your name, NRIC/FIN/passport number that you have provided on registration. Your video consultation will be terminated if our doctor cannot verify your identity.

Subsequently, our doctor will evaluate your symptoms and pre existing medical condition(s) to determine based on his/her assessment if it is safe to proceed with the telemedicine consultation. If deemed suitable, our doctor will proceed with diagnosis, prescription and provision of medical certificate and/or referral letter (as appropriate).

If our doctor deems that you are unsuitable for telemedicine consultation, our doctor will inform you accordingly and advise you on the appropriate follow up actions to take.

We aim to keep the waiting time within 20 minutes from initiating telemedicine consultation to connecting to a doctor. Generally, the calls are picked up within 10 minutes. However, this may vary depending on duration of each consultation, and the number of patients in the online queue.

You need to have your NRIC on hand as our doctor may need to verify you for registration purposes.

You could take photographs of your condition where possible (e.g. site of infection, rash appearance, recent medical records or laboratory test results) and upload them in the pre- consult questionnaire.

The following equipment may be useful to have with you during the consultation:
• Thermometer
• Blood pressure machine
• Glucometer for diabetics
• Weighing scale 
• Torchlight

Recording your vital signs prior to telemedicine consultation is highly encouraged.

AllyTele is available from Mondays to Fridays, 8am to 8pm (including public holidays).

Unfortunately, AllyTele is not available outside of Singapore.

Our physical GP clinic, AllyHealth is located at Commonwealth Dr, #01-372 Blk 46-2, Singapore 140462.

However, AllyHealth is strictly by appointment basis and is only available for follow-up visits after an initial telemedicine consultation through AllyTele.

Conditions suitable for telemedicine consultation via AllyTele include but are not limited to:

Acute conditions:
• Flu, cold, cough, sinusitis, sore throat
• Fever
• Rashes, cold sores
• Diarrhea, constipation, vomiting
• Headache and giddiness
• Other non emergent medical conditions

Chronic conditions:
• Hypertension
• Hyperlipidemia
• Diabetes Mellitus
• Hypothyroidism Hyperthyroidism
• Gout
• Allergic Rhinitis

For symptoms that are not found in the list above, our doctor will make a clinical decision on the suitability for telemedicine consultation based on his/her assessment.

You should consult a doctor in person or contact your local emergency services immediately if your medical condition falls within the scope of conditions that cannot be diagnosed or treated without a physical consultation, including but not limited to:

• Emergency conditions
• Non-minor conditions
• Mental health conditions
• Chronic conditions which have not been previously diagnosed by a doctor; and
• Any conditions deemed during telemedicine consultations to be in need of a physical
consultation for further examination, diagnosis and/or treatment.

For symptoms that are not found in the list above, our doctor will make a decision on the suitability for telemedicine consultation based on his/her assessment.

Emergency conditions/symptoms include but are not limited to:

  • Chest pain
  • Severe shortness of breath
  • Convulsions or seizures
  • Persistent bleeding or severe wounds
  • Severe abdominal pain
  • Sudden onset of numbness/weakness or slurred speech
  • Suspected fractures or dislocations presenting as severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation, limb weakness etc.

Our doctor will advise you on the appropriate follow-up actions for continuity of care. Such actions may include but are not limited to the following:

• Heading to a general practitioner for a physical consultation
• Heading to the nearest Accident & Emergency department
• Providing you with a medical referral letter to see a specialist
• Dialling 995

Definitely! You can consult a doctor of your choice from our pool of doctors available online.

All our AllyTele doctors are fully registered with the Singapore Medical Council, certified by AllyHealth clinical committee comprising qualified healthcare practitioners with significant experience in primary care, and have undergone rigorous screening and telemedicine consultation training.

You may let our doctor know of your preferred medication. However, our AllyTele doctor will dispense medications according to his/her clinical judgement and recommend the best course of treatment.

During your telemedicine consultation, all prescribed medications will be shown to you in the AllyTele screen, and you may, at your discretion, determine whether you would like to purchase any or all of the medications prescribed. Please note that cancellation order of medication will not be entertained once confirmation is made.

Currently, our AllyTele doctors are unable to prescribe and dispense controlled medications that may be subjected to misuse. We seek for your understanding.

No, the prescribed medications are only available for purchase through our AllyTele platform.

Payment for AllyTele will be charged to your VISA / MasterCard payment cards and PayLah! linked to your Ally account only at the end of your telemedicine consultation.

Your medications will be delivered to your preferred address after you confirmed your medications.

You must enter the right address and choose your preferred time slot before confirming your purchase.

Please ensure that you are at the indicated address during the chosen timeslot to collect your medications. In order to receive your medication from our delivery partner, you are required to either scan the QR code on the delivery label with your phone or provide our delivery partner with the 5-digit PIN given in AllyTele > History > Consultation Summary > Medication Delivery Status.

In the event that there is a failed authentication or no person collecting, the prescribed medications will be sent back to our clinic. A re-delivery can be arranged with an additional delivery charge.

You may assign someone else to collect your medication package on your behalf. Simply tell him/her of the 5-digit PIN so they could provide our delivery partner as part of the verification process.

The 5-digit PIN can be found in AllyTele > History > Consultation Summary > Medication Delivery Status.

Please contact our Ally Hotline at 6664 0263 or write in to us at [email protected] as soon as possible, and our Ally team will assist you further.

Please contact our Ally Hotline at 6664 0263 or write in to us at [email protected] as soon as possible if you missed your medication delivery, and our Ally team will assist you further. There may be additional delivery charges incurred for re-delivery.

Please contact our Ally Hotline at 6664 0263 or write in to us at [email protected] as soon as possible if you need to change your delivery address or timeslot, and our Ally team will assist you further. There may be additional delivery charges incurred for re-delivery.

Your medication should be packed and fully sealed in a tamper-evident package. Upon receiving your medication package, we encourage you to check and ensure that:

• The name on the package is correct
• The medication package has not been tampered with, defaced or torn
• The medications in the package are those prescribed to you by our doctor

If you have received an incorrect package, or a package that has been tampered with, defaced or torn, do not take the medications and immediately inform us by contacting our Ally Hotline at 6664 0263 or dropping us an email at [email protected].

Corporate

Corporate

Single Sign On allows you to access AllyTele directly from your Corporate App.

Simply download HeyApp App available in IOS App Store and Google Play Store; and bind with an Ally account upon your first login. Subsequently, you will be able to access AllyTele via your Corporate App.

There are three corporate apps provided by Alliance, namely Alliance iCare, Great Benefits and Cigna Care Connect. Depending on your corporate plan with us or your insurer, your Corporate App will provide the Single Sign On feature to access AllyTele.

Upon login to HeyAlly App, you will be able to view the type of services offered in your Corporate plan such as General Consultation, Chronic Disease Programme, etc.

Firstly, you must have an Ally account. If you are new to Ally, simply download our HeyAlly App and create an Ally account for FREE!

You can assess AllyTele via either your Corporate App or Ally App:

Corporate App: Login with your corporate login credentials in Corporate App. Choose HeyAlly and you will be directed to HeyAlly App. Tap on AllyTele to start your telemedicine consultation.

• HeyAlly App: Login with your corporate login credentials in HeyAlly App under the Corporate tab. Tap on AllyTele to start your telemedicine consultation.

*For first time users of AllyTele, you will be directed to bind your corporate account to an Ally account.

Firstly, you must have an Ally account. If you are new to Ally, simply download our HeyAlly App and create an Ally account for FREE!

You will be directed to bind your corporate account to an Ally account upon your first login via either your Corporate App or HeyAlly App:

• Corporate App: Login with your corporate login credentials in Corporate App. Tap on HeyAlly and you will be directed to HeyAlly App to bind your corporate account to an Ally account by inputting your Ally login credentials.

• HeyAlly App: Login with your corporate login credentials in HeyAlly App under the corporate tab and you will be directed to bind your corporate account to an Ally account by inputting your Ally login credentials.

You can retrieve your medical records and information using either your corporate account or Ally account. If you are no longer under any Ally corporate plan, you can still retrieve your information with your Ally account.

It is mandatory to bind your corporate account to an Ally Account.

After binding your corporate account with an Ally account, you can access AllyTele via either HeyAlly App (using Corporate login) or your Corporate App.

AllyTele is NOT suitable for children below 5 years old. For child between 5 to 16 years old, he/she must be accompanied by an adult (parent/guardian) during the video consultation.

Your dependants can assess AllyTele via either your Corporate App or Ally App:

  • Corporate App: Login with their corporate login credentials in Corporate App. Choose HeyAlly and they will be directed to HeyAlly App. Tap on AllyTele to start the telemedicine consultation.
  • HeyAlly App: Login with their corporate login credentials in HeyAlly App under the Corporate tab. Tap on AllyTele to start the telemedicine consultation.

*For first time users of AllyTele, your dependants (spouse/children) will be directed to bind their corporate account to an Ally account. If they are new to Ally, simply download our HeyAlly App and create an Ally account for FREE!

  • Spouse/Children (16 years old and above): They are required to use their own Ally account for the binding.
  • Children (below 16 years old): They are required to use their parent’s/guardian’s Ally account for the binding.

Before you start AllyTele services, you are required to add your card. This is to facilitate any excess amount not covered by your corporate plan. Rest assured that you won’t be charged if you are entitled for the full medical coverage based on your corporate plan.

Unfortunately, there will be no AllyRewards points awarded under Corporate plans.

To reset your password, simply tap on the reset password link in your Corporate App.

Yes, we do. Please contact us at [email protected].

Contact Us

Contact Us

Please re-launch the App and ensure your mobile network is connected. If the problem persists, please contact us at 6664 0263 for further assistance.

Please contact our Ally Hotline at 6664 0263 or drop us an email at [email protected]. We would love to hear your feedback and suggestions!

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